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Conference Paper Program Management, Quality Management, Complexity 14 July 2010

I can't get no--satisfaction

By Maylor, Harvey | Geraldi, Joana G. | Johnson, Mark Achieving customer satisfaction through the active management of quality is a perennial challenge for program and project managers in many contexts. Indeed, we begin with a practitioner problem…
Conference Paper Program Management, Quality Management 14 July 2004

Surveying project success criteria

By Bryde, David | Robinson, Lynne This study's goal is twofold. First, to explore the emphasis placed on project success criteria, through a postal survey, in order to establish whether such a survey-based research method provides…

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