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Conference Paper Program Management, Quality Management, Complexity 14 July 2010

I can't get no--satisfaction

By Maylor, Harvey | Geraldi, Joana G. | Johnson, Mark Achieving customer satisfaction through the active management of quality is a perennial challenge for program and project managers in many contexts. Indeed, we begin with a practitioner problem…
Conference Paper Program Management, Quality Management, Complexity 2006

Cocktail napkin project management

By Zeitoun, Al | Burns, Janet Despite the numerous principles and tools used by organizations to manage projects, principles and tools which enhance project performance and encourage project management maturation, projects still…

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