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  • Customer-driven project management member content open

    By Bowie, John Enlightened companies are now holding project managers responsible for a variety of customer satisfaction measures. No longer is it sufficient to produce technically excellent products on time and…

  • Development of a metric program member content open

    By Gruebel, Richard The purpose of this presentation is to describe the processes and steps that the credit card division of JPMorgan Chase went through in the support of their process improvement. The overall goal was…

  • Project maturity model member content open

    By Seesing, Paul R. The emphasis of this presentation is on the derivation of a project maturity model (PMM) from the Software Engineering Institute's (SEI) Capability Maturity Model (CMM), and the details of its…

  • Benchmarking IT project delivery member content open

    By McCall-Peat, Colin A. Because information technology (IT) projects are notorious for falling short of the sponsor's expectations and going over budget and past deadline, companies are endlessly searching for ways to…

  • Cost management for project managers member content open

    By Syme, Stuart | Scollo, Mario | Tauhert, Christy There is no silver bullet for effectively managing project cost. Nor is there an all-encompassing solution for controlling all project costs. What does exist, however, are techniques and process…

  • Time is money member content open

    By Delaney, Joseph W. When Benjamin Franklin wrote-in his Advice to a Young Tradesman-that time is money, he introduced the concept that time lost is money spent. This is a most apt concept for defining the condition of…

  • The pursuit of program management excellence member content open

    By Simpson, Randy What does a government contractor--one known for its ability to deliver solutions that exceed customer expectations--do when they under-perform while working in a fixed requirements/fixed price…

  • Customer satisfaction as the key quality parameter of outsourcing project member content open

    By Růžičková, Zuzana | Přibramský, Vladimír This paper describes the experience from implementation outsourcing desktop management project. At the end of transition period, the expected SLA was achieved, processes were described and…

  • Quantitative project management--use of metrics for effective project management member content open

    By Shouche, Sandeep | Borthakur, Apolak | Mate, Nilesh Only by measuring performance and analyzing the information the metrics generate can project managers fully understand which corrective actions they must take to improve their project team's…

  • Creating breakthrough thinking with metrics member content open

    By Githens, Gregory | Githens, Gregory D. Organizations use literally hundreds of measures to evaluate and improve organizational performance. Winning organizations use metrics that are lean, balanced and aligned with strategy. But beyond…

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