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  • Conference Paper Program Management, Quality Management, Complexity 14 July 2010

    I can't get no--satisfaction member content open

    By Maylor, Harvey | Geraldi, Joana G. | Johnson, Mark Achieving customer satisfaction through the active management of quality is a perennial challenge for program and project managers in many contexts. Indeed, we begin with a practitioner problem…

  • Conference Paper Program Management, Quality Management 14 July 2004

    Surveying project success criteria member content open

    By Bryde, David | Robinson, Lynne This study's goal is twofold. First, to explore the emphasis placed on project success criteria, through a postal survey, in order to establish whether such a survey-based research method provides…

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