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Project Management Journal
Reconciling the Views of Project Success
This article presents a new model encompassing all the important critical attributes needed to measure project success across different stakeholder groups. The study investigates the possibility…
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Project Management Journal
Customer Participation And Project Performance
This article proposes a theoretical model to understanding how and why customer participation can promote project performance. The research model was empirically examined by collecting data from 245…
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Project Management Journal
Closing the Stakeholder Expectation Gap
Whereas expectations concerning both process and product are essential for information system development (ISD) project success, research has focused on end-user expectations toward the product.…
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Project Management Journal
The importance of building a foundation for user involvement in information system projects
User involvement in the process of developing information systems has long been known to be a critical component of eventual success. This study examines the importance of building an acceptable…
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Project Management Journal
Customer focused quality for the maintenance and repair of air force facilities
The Air Force Civil Engineering system always strives for improved customer service.To determine the quality of their customer service, four main customers were identified: Support Group Commander,…
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