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  • PM Network

    Under review member content open

    By Mustafa, Abid Project managers compile Lessons Learned after every project to understand what went right and what went wrong. We should do the same thing to assess PMOs' performance. Often, PMOs are eager to help…

  • Project Management Journal

    Closing the Stakeholder Expectation Gap member content locked

    By Basten, Dirk | Stavrou, Georgios | Pankratz, Oleg Whereas expectations concerning both process and product are essential for information system development (ISD) project success, research has focused on end-user expectations toward the product.…

  • PM Network

    The hidden success factor member content open

    By Cox Jr., Frederico Organizations around the world successfully complete only 64 percent of their strategic initiatives, according to PMI's 2015 report Pulse of the Profession’: Capturing the Value of Project…

  • Driving high-performance alliances member content open

    By Noffke, Tim A project's success significantly hinges on the nature of the relationship between project team members and among project stakeholders. Without an open and collaborative relationship, project teams…

  • PM Network

    Client focus member content open

    By Darnall, Russell W. This article contains an excerpt from Russell W. Darnall's 1996 book, The World's Greatest Project, in which these ten suggestions are offered for increasing client satisfaction: 1) educate your…

  • PM Network

    Successful customer relationship management member content open

    By Brown, Ron Customer Relationship Management (CRM) systems aim at capturing and making available all customer account information from the time of the first lead. However, the implementation of such systems is…

  • PM Network

    How much is 10 percent worth? member content open

    By Barker, Michael D. | Nevison, John M. Even the best-laid project plans change and need to be adjusted. This article explains how to create a 10 percent value chart as a tool to enable discussion of a project's priorities and to compare…

  • PM Network

    It's a fine line member content open

    By Ladika, Susan In today's ultra-competitive global marketplace, organizations are increasing measuring project success in relation to stakeholder perceptions than in meeting triple constraint targets. Based on the…

  • Explaining project success with client expectation alignment member content open

    By Lechler, Thomas | Gao, Ting This study examines the management of client expectations during project implementation. The problem is that expectations of clients may change over the course of a project and may lead to…

  • Delivering successful projects--every time member content open

    By Kumar, Victoria S. Research has shown that project success stems from specific elements. This paper examines four major contributors to project success--managing requirements, using a formal methodology, adopting…

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