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  • PM Network

    Alpine Access, Denver, Colorado, USA member content open

    By Fister Gale, Sarah Outsourcing is a common business practice; however, it presents additional security issues. This article discusses how a call center services outsourcer, which uses agents who work from home,…

  • PM Network

    Novell, Provo, Utah, USA member content open

    By Fister Gale, Sarah Multisourcing is a complex process that demands an assiduous level of supervision to produce the results expected. This article discusses the innovative process that software developer Novell (Provo…

  • PM Network

    A matter of public record member content open

    By Essex, David E. The recent trend to make government more accessible to citizens has spawned many government database projects. This article overviews this trend, highlights problem issues, and offers suggestions…

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