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Framework for delivering higher quality statements of work for outsourced software development project
In 2009, a study performed by AMR Research Inc. showed that roughly 80 percent of enterprises plan to increase their amount of IT outsourcing or keep it the same. Despite this continuing trend,…
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Customer satisfaction as the key quality parameter of outsourcing project
This paper describes the experience from implementation outsourcing desktop management project. At the end of transition period, the expected SLA was achieved, processes were described and…
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