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Conference Paper Quality Management, Construction 14 July 2002

Service delivery--preparing for a new future in projects

By Levene, Ralph J. | Smart, Palminder | Rowe, Andrew | Tranfield, David | Corley, John | Deasley, Peter The authors discuss the alternative of "service delivery focus" (SDF) over "asset delivery focus" (ADF) in construction projects. In theory, the emphasis on payment on delivery of the service an…