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  • Assessing the relationships among information technology project complexity, complication, and success member content open

    By Williamson, David J. The Standish Group's (2009) Chaos Summary reported that 32% of information technology (IT) projects undertaken in the United States in 2008 were successful, whereas 68% were late, over budget, or…

  • I can't get no--satisfaction member content open

    By Maylor, Harvey | Geraldi, Joana G. | Johnson, Mark Achieving customer satisfaction through the active management of quality is a perennial challenge for program and project managers in many contexts. Indeed, we begin with a practitioner problem…

  • An approach to the lean development of complex products member content open

    By Pessôa, Marcus Vinicius Pereira | Loureiro, Geilson The success of a new product development (NPD) initiative--particularly when it involves complex engineering services--is often determined by the value it generates and the costs it minimizes. This…

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