Library

Conference Paper Quality Management, Outsourcing, Information Technology 23 October 2012

Framework for delivering higher quality statements of work for outsourced software development project

By Previde, Sandra Hueb In 2009, a study performed by AMR Research Inc. showed that roughly 80 percent of enterprises plan to increase their amount of IT outsourcing or keep it the same. Despite this continuing trend,…

Case Study Quality Management, Outsourcing, Information Technology 2006

PMI Global Congress—North America

Offshore development best practices

By Sankar, Ravi | Oliver, Kendall This paper examines how one customer and its vendor developed a large system application to manage an offshore project

Conference Paper Quality Management, Outsourcing, Resource Management 25 May 2003

Customer satisfaction as the key quality parameter of outsourcing project

By Růžičková, Zuzana | Přibramský, Vladimír This paper describes the experience from implementation outsourcing desktop management project. At the end of transition period, the expected SLA was achieved, processes were described and…

Article Quality Management, Outsourcing 1 February 2002

PM Network

Quality in service and outsourcing projects

By Smith, Max B. As service and outsourcing projects evolve toward the delivery of service, project managers need to move from traditional project activities to activities associated with successful operations.…