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Article Innovation, Stakeholder Engagement, Financial Services 1 May 2021
PM Network
Fintech Reckoning
By Fister Gale, Sarah, Fintech adoption rates among consumers have nearly doubled every two years since 2015—and the pace only accelerated during the pandemic. As people in lockdown turned to their smartphones and…
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Article Innovation, Financial Services 1 March 2020
PM Network
Branching Out
Banks are launching tech-centric projects to transform the brick-and-mortar experience for customers in the digital age—and not a moment too soon. In the United States, branch closures reached an…
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Article Innovation, Change Management, Financial Services, Telecommunications 1 October 2019
PM Network
M-Pesa
In Kenya, financial institutions were scarce and the population largely unbanked in the early 2000s. So people began using the prepaid airtime minutes on their mobile phones as a form of currency:…
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Article Innovation, Financial Services 1 September 2019
PM Network
Face Race
While daily use of facial recognition in much of the world is largely limited to unlocking iPhones, Chinese companies have already put the technology to widespread use as a method of payment. From…
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Article Innovation, Risk Management, Financial Services 1 July 2018
PM Network
Pocket Change
By Fister Gale, Sarah Cash is no longer king. With smartphones everywhere, consumers' increasing comfort with mobile wallets has caused digital payments to soar for virtually every kind of financial transaction and on…
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Article Innovation, Complexity, Financial Services 1 February 2018
PM Network
Financial Frenemies
By Parsi, Novid Established financial services organizations are launching fintech innovation projects—and deciding to work directly with competitors.
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Article Innovation, Financial Services 1 September 2017
PM Network
Cash Out
By Greengard, Samuel Money doesn't just vanish. And yet, in November, India's 1.3 billion people saw 86 percent of the country's cash go out of circulation overnight after the government eliminated existing 500- and 1…
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Article Innovation, Financial Services 1 July 2016
PM Network
Banking on mobile
By Fister Gale, Sarah The mobile revolution is reshaping the world of consumer finance from the bottom up. "Mobile is where it is at for banking today," says Tom Roberts, digital lead for banking at PMI Global Executive…
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Article Innovation, Risk Management, Information Technology, Financial Services 1 June 2016
PM Network
Automatic value
By Schubert, Marcin J. Organizations such as Bank Zachodni WBK (Warsaw, Poland) are automating IT processes so they can better focus on customer needs. These projects aren't easy, but they offer valuable lessons to others…
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Article Innovation, Financial Services January 2015
PM Network
Banking on digitization
By Fister Gale, Sarah Retail banks in the U.S. and Europe face some challenges in the course of digitization. Legacy system upgrades are expensive, multiyear projects, and brick-and-mortar institutions must compete with…
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