Frequently Asked Questions and General Information

General Information

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Business attire is appropriate for all daytime events, with the exception of the Learning Excursions. Business casual attire and comfortable shoes are recommended for the learning excursions and evening receptions. Because meeting rooms often are cold, you may wish to bring either a jacket or a sweater.

You may reserve your hotel accommodations through the housing link provided on your PMO Symposium confirmation. You may also go directly to the Housing Accommodation page to book your hotel.

PMI recently has been made aware of incidents in which organizations falsely claim to be or to represent PMI by extending offers to register you for hotel rooms or PMI events. Please note PMI will not reach out to solicit hotel rooms or register you for a PMI event. Should you be contacted by any organization or come across any other website that appears to reference PMO Symposium and claims to offer lower rates or a promotion to register through such organization and/or website, we urge you to use extreme caution and contact events@pmi.org with any relevant information. These entities often create fake websites that look authentic, but are not authorized to represent PMI.

Smoking is permitted only in designated smoking areas outside the building.

Children under the age of 18 are not allowed to attend any PMI function.

The use of cameras, cell phone cameras, video recorders and any other type of recording device is prohibited for any commercial or non-personal use during any general session or keynote presentation, during educational sessions and in any other event where posted (except by authorized personnel).

Hosted parties or meetings held by any company/entity that invites PMO Symposium delegates are not permitted to occur during any official PMI activity. PMI reserves the right to postpone or delay any function that is not in compliance with this policy.

Please email your written request for approval stating name of function, primary contact, time, location and anticipated attendance to events@pmi.org.

PMI reserves the right to postpone or delay any function that conflicts with PMI functions.

PMI will not share data with any Sponsor unless you consent. By allowing your badge to be scanned at certain times during the event, such as vendor displays and sponsored presentations, you are consenting to PMI sharing your contact details with the specific PMI sponsors and exhibitors who scan your badge. If you do not wish to be contacted by PMI sponsors and exhibitors, do not allow your badge to be scanned. You will still have access to all vendor booths and sponsored presentations, but your contact details will not be shared.

Attendee List Email Scam Warning

It has come to our attention that companies may be contacting some of PMI’s sponsors and exhibitors claiming to offer our attendee lists. This is a common occurrence with large industry conferences and trade shows in recent years. It is PMI’s policy to NEVER sell, rent or share attendee contact information, including email. No company is authorized to distribute or sell any email lists of attendees for our events. PMI is not providing these lists or generating these messages. If you receive an email offering to sell you a list of PMI conference attendees, we recommend you do not respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again. Please forward any email solicitations to events@pmi.org

Registration

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You will receive a Registration ID number when your symposium registration is paid in full. The Registration ID will appear on your meeting confirmation.

You may pick up your name tag and materials on site at the registration area.

Attendees may register non-PMI members as a guest to attend evening reception for a $150 fee per event. A guest is considered a spouse, significant other or personal friend; NOT a business associate, or staff colleague. Guest registration badges will be marked appropriately and will NOT allow access to educational sessions.

All attendees to PMI sponsored receptions where alcohol is served must be at least 21 years old in the United States.

To be eligible for a government rate, a government ID is required onsite at check in to confirm that a participant qualifies for the PMI government rate. A government ID must be from a state, local country or federal government entity and not from a company that does government business, unless a participant can show they have a government email and ID.

Organizations sending five or more employees are eligible to receive a discount. For details on how to register a group of five or more, email events@pmi.org.

You will receive a confirmation letter via e-mail once your registration is paid in full. This confirmation also serves as your receipt and contains your individual Registration ID number.

Yes, you may register using a purchase order. Invoices will be generated and sent by email if you chose wire transfer or purchase order (P.O.) as your method of payment during registration. P.O. or wire payment must be received by date outlined during registration. On-site, only credit card or cash payments will be accepted.

Please note, the purchase order must be received and payable prior to the event.

For privacy reasons, PMI is unable to share invoice or confirmation data with a company’s 3rd party vendor.

  • American Express
  • MasterCard
  • Visa
  • Discover
  • Check
  • Wire transfers — not available onsite
  • Purchase Order

Yes. Please choose the wire transfer payment option on the payment section when completing your registration online. Once you complete your registration, instructions on how to complete your payment will be sent to you. Please be advised that funds must be received and verified by PMI no later than 16 October 2019. Registration is not confirmed or complete until an attendee's account is showing a zero balance. Attendees will not be permitted to attend sessions until any outstanding balance is settled. A credit card is required to complete payment onsite.

For invoice questions, please call +1 800 310 7554. (within the United States) or +1 240 439 2554 (from all other locations) or e-mail your inquiries to pmo@experient-inc.com.

Cancellations/Refunds

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Full refunds, less $50.00 (US) processing fee per registrant, will be granted for cancellations received in writing before the advance registration deadline of 15 August 2019. Refunds less $150.00 (US) per registrant will be granted to written requests received between 15 August and 16 October 2019. However, registration substitutions may be made in writing without penalty. Refunds will not be given to registrants who do not attend without canceling in advance (no shows). All written requests should be faxed to 1 888 772 1888 (within the United States and Canada); or +1 301 694 5124 (from all other locations). All applicable refunds will be issued following the close of PMO Symposium. No refunds will be granted after 16 October 2019. Membership purchases are non-refundable.

Yes. Registration substitutions may be made in writing without penalty. All written requests must be faxed to +1 888 772 1888 (within the United States) or +1 301 694 5124 (from all other locations). Email requests should be sent to pmo@experient-inc.com.

We are sorry but unfortunately, verification in writing from the attendee must be received for cancellation.

Your registration fees will be refunded by the same method in which you paid. Note: If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. Refunds will not be granted after 16 October 2019. All applicable funds will be issued following the close of PMO Symposium. Refunds will not be given to registrants who do not attend without cancelling in advance (no shows).

Downloading Content

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Slides will be available one week prior to PMO Symposium. Access to presentations are for registered attendees using their email address used at the time of registration and will be available for six months post event.

Professional Development Units

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The number of PDUs awarded varies for each certification type; however the number of PDUs for attendance at the entire Symposium is 16.

In order to ensure your professional development units (PDUs) are reported on your behalf, attendees will need to have their badge scanned upon entry to a session. These claims will be automatically uploaded to the PDU transcripts of participating attendees that hold one or more of the following: PMI-ACP®, PMIPBA®, PMI-RMP®, PMI-SP®, PMP®, PgMP®, PfMP®. PDUs will appear on certification holders’ transcripts within 7 business days from completion of the attended session. Attendees may visit ccrs.pmi.org to confirm PDU reporting. 

Pre-registration for sessions is not required. Seating will be available on a first-come, first-serve basis.

Learn more about maintaining your PMI certification.

PDUs at knowledge hub small group discussions are self-reporting PDUs. Depending on the direction and focus of each session, the PMI Talent Triangle® allocation will be based on participants' takeaway learning. Please be sure to maintain your activity schedule for validation purposes in the case of random audit. Visit pmi.org to learn more about maintaining your PMI certification.

During the online registration process, you will have the option to request an Embassy Letter to attend the event. You will receive the letter via email 48 hours after you complete and pay for your registration. If you choose to pay by check, wire transfer or purchase order as your method of payment, you will receive an email notifying you to pay, with instructions on how to make your payment.

NOTE: Refunds due to being denied a visa will only be honored if PMI is notified of the denial two weeks before the start date of the event.

It is recommended that Visa applications must be sent to the appropriate Embassy at least 6 weeks from the start date of the event.