Frequently Asked Questions and General Information

General Information

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  • Business attire is appropriate for all daytime events, with the exception of the Learning Excursions. Business casual attire and comfortable shoes are recommended for the learning excursions and evening receptions.

  • You may reserve your hotel accommodations through the housing link provided on your PMO Symposium confirmation. You may also go directly to the Housing Accommodation page to book your hotel.

  • PMI will be glad to assist you with any special needs that you may have in order to ensure your full participation. Please provide written notification to PMI so that your needs can be addressed in advance of the event.

    Send postal mail correspondence to:
    PMI EVENTS DEPARTMENT
    Re: PMO Symposium
    14 Campus Boulevard
    Newtown Square, PA 19073-3299 USA
    Send fax to +1 610 356 4647
    Send e-mail to events@pmi.org

  • Marriott Marquis is a non-smoking facility. Smoking is permitted only in designated smoking areas outside the building.

  • Children under the age of 18 are not allowed to attend any PMI function. All attendees to PMI sponsored receptions where alcohol is served must be at least 21 years old in the United States or the legal drinking age of the hosting country.

  • The use of cameras, cell phone cameras, video recorders and any other type of recording device is prohibited for any commercial or non-personal use during any general session or keynote presentation, during educational sessions and in any other event where posted (except by authorized personnel).

  • Hosted parties or meetings held by any company/entity that invites PMO Symposium delegates are not permitted to occur during any official PMI activity. PMI reserves the right to postpone or delay any function that is not in compliance with this policy.

    Please mail or fax your written request for approval stating name of function, primary contact, time, location and anticipated attendance to:

    PMI EVENTS DEPARTMENT
    Re: PMO Symposium
    14 Campus Boulevard
    Newtown Square, PA 19073-3299 USA
    Fax: +1 610 356 4647

    PMI reserves the right to postpone or delay any function that conflicts with PMI functions.  

  • PMI will not share data with any Sponsor unless you consent. By allowing your badge to be scanned at certain times during the event, such as vendor displays and sponsored presentations, you are consenting to PMI sharing your contact details with the specific PMI sponsors and exhibitors who scan your badge. If you do not wish to be contacted by PMI sponsors and exhibitors, do not allow your badge to be scanned. You will still have access to all vendor booths and sponsored presentations, but your contact details will not be shared.

    Attendee List Email Scam Warning

    It has come to our attention that companies may be contacting some of PMI’s sponsors and exhibitors claiming to offer our attendee lists. This is a common occurrence with large industry conferences and trade shows in recent years. It is PMI’s policy to NEVER sell, rent or share attendee contact information, including email. No company is authorized to distribute or sell any email lists of attendees for our events. PMI is not providing these lists or generating these messages.If you receive an email offering to sell you a list of PMI conference attendees, we recommend you do not respond to it. By responding–even with a request to unsubscribe–you confirm that your email address is a valid one, which may increase the likelihood that you’ll be contacted again. Please forward any email solicitations to events@pmi.org

Registration and Registration IDs

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  • You will receive a Registration ID number when your symposium registration is paid in full. The Registration ID will appear on your meeting confirmation.

  • Your Registration ID can be found on your registration confirmation and on your statement/tax invoice. Registration IDs can also be found on attendee name tags which are distributed at check-in. In addition, registration IDs will be emailed to the email address on record for those who registered on site. For questions or correspondence regarding your registration, please contact: PMO@experient-inc.com.

  • You may pick up your name tag and materials on site at the registration area.

  • Attendees may register non-PMI members as a guest to attend evening reception for a $150 fee per event. A guest is considered a spouse, significant other or personal friend; NOT a business associate, or staff colleague. Guest registration badges will be marked appropriately and will NOT allow access to educational sessions.

  • All attendees to PMI sponsored receptions where alcohol is served must be at least 21 years old in the United States or the legal drinking age of the hosting country.

  • Organizations sending five or more employees are eligible to receive a discount. For details on how to register a group of five or more, email events@pmi.org.

  • You will receive a confirmation letter via e-mail once your registration is paid in full. This confirmation also serves as your receipt and contains your individual Registration ID number.

  • Invoices will be generated and sent by email if you chose wire transfer as your method of payment during registration. Purchase orders will not be accepted.

    • American Express
    • MasterCard
    • Visa
    • Discover
    • Check
    • Wire transfers — not available onsite
  • Yes. Please choose the wire transfer payment option on the payment section when completing your registration online. Once you complete your registration, instructions on how to complete your payment will be sent to you. Please be advised that funds must be received and verified by PMI no later than 23 October 2018. Registration is not confirmed or complete until an attendee's account is showing a zero balance. Attendees will not be permitted to attend sessions until any outstanding balance is settled. A credit card is required to complete payment onsite.

  • For invoice questions, please call +1 800 310 7554. (within the United States) or +1 240 439 2554 (from all other locations) or e-mail your inquiries to pmo@experient-inc.com.

Cancellations / Refunds

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  • Full refunds, less $50.00 (US) processing fee per registrant, will be granted for cancellations received in writing before the advance registration deadline of 15 August 2018. Refunds less $150.00 (US) per registrant will be granted to written requests received between 15 August and 23 October 2018. However, registration substitutions may be made in writing without penalty. Refunds will not be given to registrants who do not attend without canceling in advance (no shows). All written requests should be faxed to 1 888 772 1888 (within the United States and Canada); or +1 301 694 5124 (from all other locations). All applicable refunds will be issued following the close of PMO Symposium. No refunds will be granted after 23 October 2018. Membership purchases are non-refundable.

  • Yes. Registration substitutions may be made in writing without penalty. All written requests must be faxed to +1 888 772 1888 (within the United States) or +1 301 694 5124 (from all other locations). Email requests should be sent to pmo@experient-inc.com.

  • We are sorry but unfortunately, verification in writing from the attendee must be received for cancellation.

  • Your registration fees will be refunded by the same method in which you paid. Refunds will not be granted after 23 October 2018. All applicable funds will be issued following the close of PMO Symposium. Refunds will not be given to registrants who do not attend without cancelling in advance (no shows).

Downloading Content

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  • Breakout session slides are available to and for the use of registered symposium attendees only by using your 4-digit registration ID which can be found on your registration confirmation email. Presentations will be available in the attendee portal approximately one week prior to PMO Symposium®.

Professional Development Units

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  • The number of PDUs awarded varies for each certification type; however the number of PDUs for attendance at the entire Symposium is 16.

  • PDUs will be uploaded into PMI's Continuing Certification Requirements System (CCRS) within two weeks of the close of PMO Symposium. Each attendee is responsible for selecting breakout education and other sessions prior to the session start and ensuring that their badge is scanned at the start of the session to receive PDU credit for attending the class. In the event you were not scanned or did not receive credit for a session(s) attended, you may submit your missing claim(s) manually by using the corresponding PDU activity code found in the 2018 PMO Symposium Agenda. Please note that the PDUs at knowledge hub small group discussions are self-reporting PDUs. Depending on the direction and focus of each session, the PMI Talent Triangle® allocation will be based on participants' takeaway learning. Please be sure to maintain your activity schedule for validation purposes in the case of random audit. Visit pmi.org to learn more about maintaining your PMI certification.

  • Except for knowledge hub discussions, all of the sessions at PMO Symposium 2018 will display applicable skill area(s) of the PMI Talent Triangle®. We’ll indicate in our PMO Symposium materials the allocation of technical, leadership, and strategic and business management PDUs for each session and activity. PDUs at knowledge hub small group discussions and allocation to the PMI Talent Triangle® are self-reporting PDUs.