Assess and Prepare for Organizational Change: Change Management
Is your organization prepared for change? Program changes within any enterprise can be difficult and costly. To manage them successfully, you need to ensure that your business is prepared. Practice your skills as you manage a hotel and casino renovation through this highly interactive course.
The setting is Nice, France – due to an economic downturn, 5 Star resorts are no longer profitable. In order to adapt to the changing economy, the luxurious Newport Hotel needs to change its level of service to from 5-star elegance to the more in-demand 4-star level, much to the concern of the hotel management and staff (internal stakeholders). Travel agents, travel critics and loyal guests (external stakeholders) will need to be convinced that the Newport is still a player in this new, downscaled resort industry.
When you complete this course, you’ll be able to:
Assess your organization’s readiness for changes that meet your organization’s strategic goals.
Assess business case study and identify relevant information required for the initial organizational assessment.
Interview stakeholders to determine and document needs, issues, and priorities.
Evaluate the organization’s readiness to change based upon quantitative and qualitative employee satisfaction information.
Identify program management tools and techniques to utilize in synthesizing and documenting gathered information.