Getting Results without Direct Authority: Persuasive Communication
Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This course presents strategies for communicating persuasively when you don't have direct authority. It also describes ways to remain persuasive even when you face resistance from the person you are addressing.
recognize how to communicate persuasively to get the results you need
apply strategies for communicating persuasively to get results
recognize how to overcome resistance when you need to get results from someone over whom you don't have direct authority