Implement the Change Plan: Change Management
You know a change plan is necessary, but can you implement it in way that supports your organization’s structure, culture, and strategic goals? Next you need support – from stakeholders and team members. Whose support can you count on… and who will resist? Now it’s time to move your plan into action.
This course is the third in the Program Change Management Series. The setting is Nice, France – due to an economic downturn, 5 Star resorts are no longer profitable. In order to adapt to the changing economy, the luxurious Newport Hotel needs to change its level of service to from 5-star elegance to the more in-demand 4-star level, much to the concern of the hotel management and staff (internal stakeholders). Travel agents, travel critics and loyal guests (external stakeholders) will need to be convinced that the Newport is still a player in this new, downscaled resort industry. Cut the deck and see which stakeholder is on the rampage. Confident in your choices? Double down on your skills and hit the jackpot!
By the end of this course, you will learn to:
Identify stakeholders’ support and resistance to change and recommend sense-making approaches.
Verify stakeholder mobilization enables active participation to influence outcomes.
Assess change plan benefits transition and integration and initiate support activities, and
Evaluate delivery of products, services, and results that provide new organizational capabilities.