Measure Change Transition: Change Management
Are you able to monitor and measure a change transition that supports your organization’s structure, culture, and strategic goals? Once your change plan is implemented, your job has just begun. Are you confident that your change will be successful? Will it be adaptable, sustainable and measurable?
This course is the fourth in the Program Change Management Series. The setting is Nice, France – due to an economic downturn, 5 Star resorts are no longer profitable. In order to adapt to the changing economy, the luxurious Newport Hotel needs to change its level of service to from 5-star elegance to the more in-demand 4-star level, much to the concern of the hotel management and staff (internal stakeholders). Travel agents, travel critics and loyal guests (external stakeholders) will need to be convinced that the Newport is still a player in this new, downscaled resort industry. Spin the wheel and see which program metric is in the red. Confident in your choices? Double down on your skills and hit the jackpot!
By the end of this course, you will learn to:
Integrate program outputs and capabilities to ‘business as usual’ using transition, integration, and corrective activities.
Assess adoption of change program outcomes/benefits using targeted and objective Measures of Success.
Add, eliminate or realign change program components on the basis of emergent inputs, delivered results, integration of new capabilities, and changes in direction.
Sustain change plan benefits and capabilities through ongoing stakeholders’ consultation and representation, and
Measure benefits realization and report organizational capabilities against the Benefits Register.