Frequently Asked Questions

General Information

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Attendees of the Virtual Experience Series will receive an email notification within 1 week prior to the live virtual event that will include a link to access the platform. Please refer to your email from PMI Virtual Series 2020 Customer Service (pmievents@theonlinexpo.com) for your unique user login URL. Click on the ACCESS EVENT button to gain access. For any on-demand events purchased, (On-demand purchases refers to events already held), you will receive an email communication within 72 hours with access details.

Yes, all events purchased within the Virtual Experience Series will be available as on-demand events until 31 January 2021.

NOTE: On-demand events will include sessions authorized for on-demand access as a post live event offering. Please refer to the program agenda to view which offers will be available for live/on-demand sessions.

Registration

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Yes, a non-member or someone with an expired membership can purchase a membership through the registration website. Simply enter the registration portal as a non-member. During the registration process, you will be able to add PMI individual member dues and the application fee to your cart. You will then be eligible to receive the discounted member pricing on Virtual Experience Series tickets. Please be aware that your membership benefits will not begin until payment has been received and your application has been processed by PMI (approximately 72 hours, Monday through Friday).

Membership renewals or reinstatements should be made by visiting MyPMI prior to completing the Virtual Experience Series registration.

A unique Registration ID is assigned to each participant at the time a registration is confirmed. You will receive a Registration ID (Reg ID) number when your event registration is paid in full. The Reg ID will appear on your meeting confirmation.

Visit the registration page and log in using the password you created during registration. You will have the ability to update your profile as needed or modify your group registration.

NOTE: This is a 3rd party website, please adjust your computer and email settings accordingly.

Visit the registration/login page and reset your password by clicking the event name that you registered for, then click the blue Sign In button located at the top right corner of the web page. Select Forgot Password and follow the instructions.

Yes, to add on events please contact our Customer Service by email at pmivirtual@experient-inc.com or by phone at +1 800.465.0429 (Domestic & Canada) or +1 847.996.5849 (International).

No, this event series is all open to all participants. Member and Non-member tickets are available for purchase.

If you register online, an email confirmation/receipt of payment will be sent immediately to the email address you provide during the registration process. An email is needed to gain access to the virtual event platform.

NOTE: PMI registration is managed via a 3rd party company. Please adjust your junk or spam mailbox to ensure delivery to your email account.

All participants of this series must agree to the policy below during the registration process.

A platform to learn, engage, and spark thought-provoking conversations—impacting not just today, but also tomorrow and the future. This is what PMI events are all about, and we provide a welcoming environment for all. Harassment (such as homophobia, racism, or behavior that discriminates against a group or class of people) or inappropriate behavior of any kind toward any participant will not be tolerated. We require all participants of PMI events to adhere to PMI’s Core Values and PMI’s Code of Conduct.

  • American Express
  • MasterCard
  • Visa
  • Wire transfers
  • Purchase orders

Yes, you may register using a purchase order. Invoices will be generated and sent by email if you chose wire transfer or purchase order (P.O.) as your method of payment during registration. P.O. or wire payment must be received by the date outlined during registration.

Please note, the purchase order must be received and payable at least 48 hours prior to receiving access to the virtual event platform.

For privacy reasons, PMI is unable to share invoice or confirmation data with a company’s 3rd party vendor.

Yes. Please choose the wire transfer payment option on the payment section when completing your registration online. Once you complete your registration, instructions on how to complete your payment will be sent to you. Please be advised that funds must be received and verified at least 48 hours by PMI prior to receiving access credentials to the virtual event platform. Registration is not confirmed or complete until a participant's account is showing a zero balance.

For invoice questions, please email pmivirtual@experient-inc.com or call +1 800.465.0429 (Domestic & Canada) or +1 847.996.5849 (International).

Cancellations/Refunds

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CANCELLATION POLICY ǀ Tickets are non-refundable as each ticket provides immediate access to limited on-demand content. 

PMI Membership fees are non-refundable and non-transferrable. Once your registration is processed, we will update your membership purchase to your account; however, please allow approximately 10 days for your membership to be applied to your account. 

SUBSTITUTIONS | Deadline: Requests must be received 10 business days before the day of a single event only to be moved to another single virtual event, or substitute a registrant.  The substitute registrant will be responsible for the nonmember fee, if applicable.

Downloading Content

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Available and authorized PDF of presentations will be made available within the virtual event platform (under Resources) to paid registrants. Access to recordings will only be available on-demand (and not downloadable) through 31 January 2021.

Do you have a great idea for a presentation? Consider submitting it and be a part of our inaugural Virtual Experience Series "Delivering Value, Creating Change & Advancing the World".

FIND OUT MORE

Professional Development Units

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The number of PDUs awarded varies for each individual event offered within the series. Please continue to check the website as content is added and PDU information is shared.

Professional development units (PDUs) are reported on your behalf for sessions that you participate in. These claims will be automatically uploaded to the PDU transcripts of participating attendees that hold one or more of the following: PMI-ACP®, PMIPBA®, PMI-RMP®, PMI-SP®, PMP®, PgMP®, PfMP®. PDUs will appear on certification holders’ transcripts within 14-21 business days from completion of the attended session.

Attendees must access the session and participate in the offering to obtain the PDU offered.  

Attendees may visit ccrs.pmi.org to confirm PDU reporting.  

Pre-registration for sessions is not required unless otherwise noted. Learn more about maintaining your PMI certification on pmi.org.

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