Disciplined Agile



Support is a process blade of Disciplined DevOps. Your support activities, sometimes called Help Desk or End-User Support, focus on helping customers to work with the solutions produced by your delivery teams. Ideally your solutions should be designed so well that end users don’t need anyone to help them but unfortunately it doesn’t always work out that way. In many ways your support strategy is your “last line of defense” in your efforts to Delight Customers.

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Why Support?

There are several reasons why support is critical to your organization.  

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Support Mindset

We extend the DA mindset with philosophies specific to support.

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Support Workflow – Internal

DA support teams work in a highly collaborative and evolutionary manner.

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Support Practices

Support teams need to be able to choose their own way of working (WoW).


Support Strategies

There are several common strategies for an effective support team.

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Support Strategies for DevOps

Support can and should be an integral part of your DevOps strategy.


Support Infrastructure

You will need to update your support infrastructure.