How we collect and use your personal information
What Information We Collect
We collect your personal information in the course of providing the Offerings to you.
When you use PMI's products/services, in order to provide you with the functionality of our Offerings, you need to authorize us to collect and use the necessary personal information. If you refuse to provide such necessary personal information, you will not be able to use our products/services properly.
Please note that by providing your personal information voluntarily when using our services (e.g., filling in user information, submitting user feedback, etc.), you agree that we will process the relevant personal information you have voluntarily provided to the extent necessary to meet your needs.
Here are the types of personal information we collect and the specific scenarios and purposes of the processing of each piece of personal information:
Personal Information Processed
Scenario and Purpose
Necessity to Process and Consequence of Refusal
Collected by PMI US
Country of Citizenship
Project Reference contact name and email
Name on identification
Name on certificate
Name on Credit card
Credit card number
Credit card type
To register candidates for exams as well complete settlement and payment of online training and certificate renewal.
The information is necessary to provide basic functions and to fulfill the transaction between you and PMI.
Mobile phone number
Address for PMI certification in China
To check the PMI certification number of website user to verify whether they are the credential holders or not.
Unable to be verified as PMI credential holder on PMI China website to enjoy related service in PMI China website.
Mobile phone number
Contact telephone number
Email address for PMI certification in China whose cycle ended in the latest year.
To provide reminder for certification renewal notice via email, phone call, cellphone text message and to provide professional development unit event information
Unable to get reminder for certification renewal notice via cellphone text message, phone call, email; and
Unable to get professional development unit (PDU) event information for certification renewal via email and cellphone text message.
Collected by PMI China
China website user registration / password retrieval
Refusal to provide will result in inability to register as a PMI China website registered user.
PMI Certificate No.
Users of the Chinese website will be upgraded to “certified users” after completing their certification information and get it verified.
Unable to be upgraded to a certified user and will need to add the respective information when applying for volunteer.
Foreign Language Level
Users of the Chinese website fill in such details to apply as volunteers.
Unable to submit volunteer applications.
Mobile Phone Number
Users of the Chinese website need to provide such information to sign up for PMI offline events.
Unable to sign up for PMI offline events via official PMI website.
R.E.P related information:
Name of Contact Person
Apply to be certified as R.E.P. users of PMI China website and display relevant contact information as R.E.P. on PMI China website. Website user/visitor could contact R.E.P. for event or other questions.
Can’t apply to be R.E.P. users of website and display the contact information of R.E.P.
In order to provide and optimize our services, we will access third party software tool development kits (SDKs). These third party SDKs may collect personal information from you in conjunction with our efforts to provide you with a more comprehensive service. We monitor these SDKs closely to protect the security of your personal information. Below is a list of the name of the third party SDKs we currently use, the types of personal information they collect, and the purposes for which they are used. If you have questions about third parties collecting your personal information through SDKs, please refer to the privacy policies of the third party. Please note that as our services are improved, the third party SDKs we access may also change. We will update this directory as appropriate.
Name of SDK
Purpose of Processing
Baidu Analytics (百度统计)
Information of visitors’ behavior on the China Site, including (which is subject to Baidu Analytics’ update):
City of the visitor
Web links directing visitor to China Site
Identification code of visitor
Length of visits
Number of China Site pages visited
Pages of China Site reviewed
PC or mobile terminal to visit China Site
To analyze relevant information of visitor statistics on the China Site as a reference to PMI China
PMI China will only be able to access analysis report generated by Baidu Analytics, which normally will not contain any personal information that can be traced back to any specific individuals, but only personal information that has been de-identified or anonymized.
How We Use the Personal Information Collected
Specifically, the usage includes the following scenario:
1. Sending information about our products, services, events and for other promotional purposes
With your consent, as a benefit to PMI customers and certificate holders, PMI will (at no charge) include your name and relevant biographical information in PMI directories. From time to time, we may also contact you for market research purposes or to provide you with marketing information we think would be of interest. PMI will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your permission to do so. For example, the PMI registration application includes a question asking if you want your name included in mailing lists, PMI announcement lists and PMI directories. Your name will not be used for any such purpose unless you affirmatively request PMI to do so. In addition, if at any time you would like to have your name removed from PMI lists and/or directories, you may opt out of such contact via our customer registration and certification applications, registration forms or web pages, or at the bottom of online or off-line communications from us.
2. Operating, improving and maintaining our business, products and services
We use the personal information you provide to us to operate our business. The information is processed to complete the transactions requested by you, to communicate back to you, and to offer and update you on PMI services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.
3. General survey and analysis purposes
We use data about how users use the features and services of our Sites and service to understand user behavior and preferences. We or our service providers on behalf of us, may use information on how long the average user spends on our Sites or which pages or features get the most attention, to make our Sites and other products and services more useful to you; to provide you with more effective customer service; to make the Sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies. But such arrangement and presentation are not specific to individual users.
4. Protecting others' rights, property or safety
In order to improve the security of your use of PMI products/services, to protect you or other users or the public from harm to your personal property, to better prevent security risks such as phishing sites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, and to more accurately identify violations of laws, regulations or rules of relevant agreements, we will obtain your device information as authorized by you, network information (IP address etc.), browser information (including browser type) and so on. We will use this personal information to determine, detect and prevent security incidents in the aggregate, including to prevent or detect fraud, abuse, illegal use and to enforce court orders, governmental requirements or applicable laws.
5. Exceptions to obtaining consent
Subject to laws and regulations, we may collect and use your personal information without your consent in the following circumstances:
(1) where it is necessary for the formation, performance of a contract to which you are a party;
(2) where it is necessary for the performance of a legal duty or legal obligation;
(3) to respond to a public health emergency or in an emergency to protect your or other person’s life, health or property;
(4) to carry out news reporting, public opinion supervision and other similar acts for the public interest, and the handling of your personal information is within reasonable limits;
(5) to process your personal information that you have disclosed on your own or that has been lawfully disclosed by others within a reasonable range in accordance with the provisions of the laws;
(6) other circumstances as provided for by laws and administrative regulations.
Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing, as well as other relevant information, prior to processing your personal information for the new purpose.
How we share, transfer and publicly disclose your personal information
We will not share your personal information with any company, organization or individual, except in the following circumstances:
(1) sharing where necessary to fulfil a legal obligation: we may share your personal information as required by law or regulation, as necessary for litigation or dispute resolution, or as requested by administrative or judicial authorities in accordance with the law, and as necessary to fulfil other legal obligations; or
(2) sharing with your consent: We may share your personal information with other parties after obtaining your individual consent.
We will not transfer your personal information to external parties except where:
(1) your express consent is obtained; or
(2) we need to transfer your personal information that we handle due to a merger, demerger, dissolution, being declared bankrupt, etc. In such cases, we will inform you of the name and contact details of the recipient of your personal information and we will ask them to continue to honor our commitment to protect your personal information. If such recipients process your personal information for a purpose or in a manner that is outside the scope of your previous authorization and consent to us, such recipients will seek your authorization and consent again.
3. Public disclosure
We will not disclose your personal information publicly except where:
(1) your express consent is obtained; or
(2) your personal information is publicly disclosed in accordance with the provisions of laws and regulations, or in accordance with the mandatory requirements of government agencies, regulatory authorities or judicial bodies.
You have rights to the following:
1. To request access to and rectify the personal information we hold about you
You have the right to access, supplement or rectify your personal information at any time by accessing your PMI account via the PMI Sites. If you discover that your personal information collected, stored, used or disclosed by us is incorrect or needs to be updated, or under other circumstances as required by law or regulation, you may request that your personal information be corrected, but in any case you must ensure that the data you provide is true and accurate, and you will be liable for any loss we suffer as a result of providing incorrect, inaccurate or incomplete information. You will be liable for any loss suffered by us as a result of providing incorrect, inaccurate or incomplete information.
For PMI users registered on the US Site, you can access your personal information by logging into My PMI with your user ID and password, following the directions listed under "Change Personal Information." You may also request a change in your personal information in PMI US Site by contacting Customer Care or by telephone at +1 610 356 4600, then select option 8 and following the instructions provided thereafter.
For PMI users registered on China Site, you can access and manage your personal information by the following functionalities in the China Site:
My PMI in PMI China Site
User could manage personal information, revise certification number, revise password, get notifications and other personal information after logging in China Site.
My PMI - R.E.P. User Management Platform in PMI China Site
User could manage respective personal information.
My PMI – Volunteer Platform in PMI China Site
My PMI – Enterprise User Platform in PMI China Site
Activity Application in PMI China Site
2. To request that we delete your personal information
We will delete your personal information on our own initiative in the following cases (if we do not delete it, you have the right to request that we do so):
(1) the purpose of the processing has been fulfilled, cannot be fulfilled or is no longer necessary to be fulfilled;
(2) We cease to provide PMI's products or services, or the retention period has expired;
(3) You withdraw your consent;
(4) Other circumstances as provided for by law or administrative regulations.
If you contact Customer Care for PMI US or send an email to [email protected] for PMI China, we will respond to your request promptly after verifying your identity, except as otherwise provided by law or regulation or as otherwise agreed in this Policy.
You hereby agree that once a request for deletion has been responded to, your personal information will be deleted or anonymized, unless otherwise provided for by law, regulation or normative document. Please also be aware that we may not delete the corresponding information from the backup system immediately, but will do so when the backup system is updated.
3. To request that we restrict or block the processing of your personal information
Please be aware that in order for you to use PMI products and/or services properly, you will need to provide us with respectively necessary personal information. If you have a PMI account, you can opt out of receiving marketing communications. This choice regarding communications from PMI may be offered on our customer registration and certification applications, registration forms or web pages, or at the bottom of online or off-line communications from us. If you have any difficulty exercising your choices, please send your request to [email protected] for PMI US or [email protected] for PMI China. You may also exercise your choices by contacting PMI US by phone at +1-610-356-4600, option 8 (Customer Care) or by mail at Project Management Institute, Inc., 18 Campus Boulevard, Newtown Square, PA 19073, Attention: Leah Brophy, and contacting PMI China by mail at PMI China, Room 1107, 11th Floor, Beijing Sun Palace Building, No.12A, Taiyanggong Middle Road Chaoyang District, Beijing 100028, China, Attention: Ye Huiting.
4. Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability
You have the right to copy or request the transfer of your personal information by reaching out to Customer Care for PMI US or [email protected] for PMI China and we will provide it promptly. If you request the transfer of your personal information to a processor of your personal information designated by you, we will provide the means to do so if the conditions set by the competent authorities are met.
5. Where we previously obtained your consent, to withdraw consent to processing your personal information.
You may give or withdraw your authorized consent at any time in relation to your personal information that we have collected based on your consent. You may change the scope of your authorization for us to continue collecting your personal information or withdraw your authorization by asking to delete the information, or via sending your request to Customer Care for PMI US or [email protected] for PMI China. You may also withdraw your full authorization for us to continue collecting your personal information by cancelling your account. However, please note that we may not be able to respond to your request to withdraw your consent or authorization for certain types of personal information, such as information that is necessary to perform the essential functions of PMI's products/services or that is necessary for us to fulfill our obligations under applicable laws and regulations. Except in such cases where we are unable to respond, when you withdraw your consent or authorization, we will no longer process the corresponding personal information, but your decision to withdraw your consent or authorization will not affect the processing of personal information that we have previously carried out on the basis of your consent or authorization.
6. Cancellation of your account
If you wish to cancel your PMI account, you may do so by contacting Customer Care for PMI US or [email protected] for PMI China to delete the account.
You should note that the act of cancelling your account is irreversible and we therefore recommend that you choose to cancel your account carefully.
PMI is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive credit or debit card information. We use technology compliant to industry standard to encrypt the connection between you and our systems for the transmission of any credit or debit card information you input online, and we use encryption protection for any payment authorizations for transactions we request through any channel.
Any unauthorized access to or use of any of our Sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting PMI US via email at [email protected] or by writing at Project Management Institute, Attn: Security, 18 Campus Blvd, Newtown Square, PA 19073, or contacting PMI China via email [email protected].
Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. PMI will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your username and password to others.
Unfortunately, the internet environment cannot be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, PMI cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
Additional Web Site Issues
1. How PMI Uses Technology to Improve Your Site Experience
Most aggregate information is collected via cookies, web beacons and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of web sites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our Sites, such as the frequency with which our users visit various parts of our Sites and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mail from us, to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. If you choose to furnish PMI with personally identifiable information, this information can be associated to the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our Sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.
You can also choose to be warned by your computer every time a cookie is sent, or to turn off all cookies, which you can do through your browser and the browser settings on your device. Each browser is slightly different, so please check your browser's help menu for the correct way to modify your cookies. If you turn off cookies, you may not be able to use many of the features that help our websites run more efficiently, and some of our services may not function properly so you won't be able to take advantage of various features on our Sites that are available to other visitors.
2. Links to Third Party Websites
Links to third party websites are provided solely as a convenience to you. If you use these links, you will leave the Sites. PMI has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, PMI does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to the Sites, you do this entirely at your own risk.
3. European Union Representative
PMI's Representative in the European Union is PMI Management Europe BVBA. The Representative can be contacted via [email protected].
Retention of Information
Storage of Personal Information
How we protect the personal information of minors
Please be aware that we protect the security of personal information of minors, in accordance with the requirements of the applicable laws and regulations. Although we do not intend to proactively acquire minors’ personal information, in some cases we may not be able to identify the age of our users. Therefore, we ask minors under the age of 18 not to provide us with personal information such as their names, contact addresses and telephone numbers. If we have evidence that you have breached this agreement, we reserve the right to stop providing PMI products/services to you.
If you are under the age of 18, PMI requires prior written consent from your parent or guardian before using our products and/or services. PMI protects personal information of minors in accordance with applicable laws and regulations.
Contact and Feedback
If you have any questions or comments regarding our privacy practices, please contact PMI US, at [email protected] or 18 Campus Boulevard, Attn. Leah Brophy, Newtown Square, PA 19073. Leah Brophy is the authorized privacy officer for PMI. PMI is subject to the jurisdiction of the Federal Trade Commission. Any disputes arising out of a breach of this Policy will be submitted to and resolved by the privacy dispute resolution procedure set up by the Direct Marketing Association. PMI China can be reached by email at [email protected], or by mail at PMI China, Room 1107, 11th Floor, Beijing Sun Palace Building, No.12A, Taiyanggong Middle Road Chaoyang District, Beijing 100028, China, Attention: Ye Huiting.
Changes to this Notice
(1) a material change in our service model, such as the purposes for which personal information is processed, the types of personal information processed, how personal information is used, etc.;
(2) a change in the primary recipients of personal information sharing, transfer or public disclosure;
(3) significant changes in your rights to participate in the processing of personal information and how they are exercised;
(4) when there is a change in the department responsible for handling the security of personal information, our contact details and complaint channels.