The Disciplined Agile® Business Operations process blade focuses on the activities required to provide services to customers and to support your products. The Business Operations process blade focuses on the activities required to provide services to customers and to support your products. The implementation of business operations will vary by value stream, in a bank retail account services is implemented in a very different manner than brokerage services for example. Business operations includes help desk and support services (integrated in with IT support where appropriate) as well as any technical sales support activities such as training, product installation, and product customization. As you can imagine close collaboration with both your Sales and Marketing efforts is required to successfully Delight Customers.
There are several reasons why business operations is critical to your organization.