For leading by example and empowering young professionals

Delivery Manager at FPT Software | Tokyo, Japan

Duong Thị Nhàn offers a strong example of leadership and innovation in the telecommunications and utilities sector, currently heading the NIV UC unit at FPT in Japan. With over 60 young professionals under her guidance, Nhàn is not just a manager—she is considered a mentor, a motivator, and a dynamic force propelling her team to new heights.

Recognized as one of the top 13 FPT employees under 35 for 2024 and celebrated as one of the top 100 company employees in 2021, her accolades underscore her significant impact on her organization and beyond.

In 2023, Nhàn and her team achieved a 250% increase in local customer development. This achievement is particularly impressive given the challenges associated with recruitment and customer relations in regional markets.

As a delivery manager for two key clients, Nhàn adopts a hands-on approach to leadership, actively engaging with clients and navigating the complexities of project management. She believes that true leadership involves tackling tough tasks alongside her team, creating a culture of collaboration and shared responsibility.

Nhàn's journey has not been without its obstacles. Managing a large team while addressing the difficulties of recruitment and customer-relationship-building requires both resilience and strategic thinking. She has fostered close relationships with clients, ensuring that her unit is responsive to their needs while delivering innovative solutions. This commitment to customer service is reflected in her team’s outstanding performance, as they navigate the ever-evolving landscape of telecommunications and utilities.

Beyond her professional achievements, Nhàn is a devoted young mother who values a work-life balance. She believes that personal responsibilities should not hinder professional success. Instead, she demonstrates that it is possible to excel in both areas through dedication and efficient time management. “Every moment at my desk is focused and intentional,” Nhàn says. “My partner is also very willing to learn, listen, and dare to change." After all, it takes a village to contribute to overall success, and Duong’s ability to compartmentalize her roles allows her to lead her team effectively while still being present for her family.

Nhàn’s leadership style is characterized by trust and empowerment. She fosters an environment where her team is encouraged to learn, adapt, and innovate. By nurturing a culture of continuous improvement, she inspires her colleagues to embrace challenges and develop their skills. “We have the health to work tirelessly, we have energy and agility,” she emphasizes, highlighting her belief in the potential of the younger generation.

Her story is a testament to the power of young leaders who are shaping the future of work, demonstrating that with passion, dedication, and a commitment to learning, it’s possible to overcome challenges and find success. Nhàn's journey serves as an inspiration to many, reminding peers that true leadership is about lifting others as you rise.