Disciplined Agile

Measure Outcomes

This ongoing process goal describes potential improvement outcomes, or improvement goals, and suggests potential metrics to measure progress against those outcomes. Although all of these outcomes are important you will want to focus on a subset at any given time, and that subset is likely to evolve as your improvement focus evolves. Context counts.

2021 Project Management Institute Measure Outcomes v5.2 Improve Flow Classes of service Cost of delay Cost of interruptions Cumulative flow diagram (CFD) Cycle time Employee focus factor Lead time Process cycle efficiency Ratio of fixing work vs. feature work Throughput Improve Predictability Burnup chart Burndown chart To complete performance index (TCPI) Schedule performance index (SPI) Schedule variance Cost performance index (CPI) Cost variance Improve Quality (Data) Accuracy Consistency Data storage cost Data transformation errors Duplication Empty values Error to data ratio Timeliness Improve Quality (General) Change requests Customer effort score (CES) Customer satisfaction (CSAT) rating Customer success ratio Defects (during development) Defects (released into market) Safety incidents Social media monitoring Type of work being done Improve Quality (Service) Anonymous customer First response time (lead time) Post service rating Response time (cycle time) Volume per channel Improve Quality (Software) Build health Cyclomatic complexity Defect density Path coverage Test coverage Improve Team Capability Lottery factor Skill level (individual) Skills matrix (team) Improve Team Diversity Hires by ethnicity Hires by gender Role level by ethnicity Role level by gender Turnover by ethnicity Turnover by gender Improve Risk Tolerance Capacity risk Change risk Cycle time (to address risk) Financial risk Risk profile graph Increase Customer Delight Customer net worth Customer satisfaction (CSAT) rating Market share Net promoter score (NPS) Number of experiments performed Number of logins Number of transactions Returning customers Smiley face rating Total customer revenue Increase Team Health Employee satisfaction rating Engagement net promotor score (eNPS) Knowledge sharing Number of experiments performed Psychological safety Smiley face rating Team dependencies Increase Value Age of items Blocking items Input cost Internal rate of return (IRR) Maintenance cost Operational cost Payback period Return on investment (ROI) Revenue Time to value Total customer profitability Unit scrap ratio Value points Predict Schedule Acceleration Burnup chart Burndown chart Cumulative flow diagram (CFD) Lead time Percent work complete Throughput Velocity Predict Value Delivered value (offering ROI) Minimum business increment (MBI) ROI Net present value (NPV) Spend graph

Figure 1. The Measure Outcomes process goal diagram (click to enlarge)