Disciplined Agile

Why Business Operations?

There are several reasons why a disciplined agile approach to business operations is important. We want to:

  1. Delight customers. We want to delight our customers, and a key way to do that is through providing excellent service that supports and enhances the customer’s experience.
  2. Run the business. We need to manage, monitor, and guide the delivery of our products and services to our customers.
  3. Improve our business. Our business operations, like all other aspects of our organization, can be improved upon. The DA tool kit offers options to do exactly that.
  4. Educate and coach staff in business operations. To increase the chance that everyone within your organization will make better customer-focused it makes sense to ensure that they understand fundamentals of your business operations. 

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