There are several reasons why a disciplined agile approach to business operations is important. We want to:
- Delight customers. We want to delight our customers, and a key way to do that is through providing excellent service that supports and enhances the customer’s experience.
- Run the business. We need to manage, monitor, and guide the delivery of our products and services to our customers.
- Improve our business. Our business operations, like all other aspects of our organization, can be improved upon. The DA tool kit offers options to do exactly that.
- Educate and coach staff in business operations. To increase the chance that everyone within your organization will make better customer-focused it makes sense to ensure that they understand fundamentals of your business operations.