This article addresses several topics:
A people management team may be a single person within a small organization, a small group or department within a medium-sized organization, and a large group or collection of teams within a large organization. In many organizations the people management team is still being called the human resources (HR) team or the HR department, although some organizations use terms such as Talent Management team or even People Operations team.
Figure 1 depicts the high-level workflow for a people management team. A customer of the team, perhaps an employee somewhere in your organization asking for career guidance or a manager asking for help with their staff, submits a request to the team. This request is triaged. Straightforward requests that you address on a regular basis are handled via your day-to-day workflow. Requests that are unusual, perhaps because they require a large effort to address or because they are the result of a unique event for your organization, are either handled via a project lifecycle or are organized into smaller pieces of work and handled by your day-to-day workflow.