eLearning

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    General Questions

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    • There are no prerequisites for the courses except familiarity with the PMBOK® Guide standard.

    • We offer online courses that cover every area of project management whether you are just starting your career or need professional development units (PDUs) to maintain your PMI certification. Our online course catalog is also searchable by PMI Talent Triangle® topic—Strategic and Business Management, Technical Project Management and Leadership.

      Learn a new skill or refresh your knowledge anytime, anywhere – all you need is an internet connection. Visit the PMI online courses page for the most popular online courses.

      • Browser: Windows Internet Explorer 6, 7, and 8 , Firefox® 2.x (Note: Microsoft Internet Explorer 9, Firefox 4, and Firefox 5 are not currently compatible!)
      • Internet Connection: 56 KB Modem as minimum, 128 KB recommended
      • Memory: 256 MB memory minimum, 512 MB recommended
      • Operating System: Windows 2000, XP, or 7
      • Plug-in: Macromedia Flash 7.0 plug in
      • Processor: Pentium III
      • Speakers (optional): Multimedia speakers or headphones
      • Screen Resolution: The screen resolution for e-Learning products is 1024 X 768px
    • You have one full year from the date of purchase to complete a course. If you complete the course before the year expiration, you will continue to have access to the course for one year from date of purchase. 

    • Most PMI e-Learning courses are only available in English, but check http://learning.pmi.org for translation availability. 

    • No, a PMI credential is not required to take an e-Learning course. However, only PMP®, PgMP®, PMI-ACP®, PMI-RMP® and PMI-SP® credential holders can earn PDUs. 

    • PMI e-Learning courses are created by PMI Instructional Designers in collaboration with volunteers or vendors, depending on the product. All characters are fictional, and are not intended to represent any persons either living or dead. Story lines are also fictional, and do not represent any actual industries, companies, projects or planned projects. Where possible, supporting information has been researched and an effort has been made to adhere to realistic facts to support project documentation and the user experience. 

    • If you have questions about accessing the course, please contact PMI Customer Care:

      • +1 610 356 4600 (PMI Global Operations Center USA)
      • +31 320 239 539 (EMEA Service Center)
      • +65 6496 5501 (Asia Pacific Service Center)
      • +91 124 4517140 (India Regional Service Center)
    • No. There is no instructor to contact if you have questions about the content of this course. We suggest using the PMBOK® Guide as a reference guide. 

    • Some courses contain a test; however all courses contain exercises and decision points. Scores are not recorded. You must complete each exercise and decision point to complete the course. You will receive full credit for the course when you complete it the first time. We encourage you to start the course again to explore all other e-Learning courses that PMI has to offer. Note that by re-running the course your PDU and CEU credit will not be affected. 

    • You must return to your My PMI page on pmi.org to access the course. Go to pmi.org, log in, go to My PMI, and Access your e-Learning Products. This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.

    • Please contact PMI Customer Care at customercare@pmi.org for information regarding refunds. 

    PDUs/Contact Hours

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    • Individuals with the PMP® and PgMP® credentials who successfully complete a PMI e-Learning course can claim the PDUs/Contact Hours and CEUs specified in the course description. The amount will vary by course. Individuals with the PMI-RMP®& PMI-SP® credentials should review the number of PDUs available to them before they purchase their course as the number of PDUs offered may differ depending on the course. 

    • You will need to submit a claim following standard PDU claim submission procedures. 

    • Individuals who successfully complete the course can claim the specified number of contact hours noted in the product description, if eligible.

    • Yes.

    Registration

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    • You must be fully registered on PMI.org to purchase and access the course.

      • Go to PMI.org and log in using your pmi.org username and password
      • Click on “myPMI”
      • On the right hand side, click the “e-Learning Products” link
      • This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.
    • The PMI e-Learning courses are available in the PMI.org Store. You can also find the courses in the Professional Development/e-Learning section. 

    • e-Learning A link to the PMI e-Learning course is available from the My PMI tab.

      • Go to PMI.org and log in using your pmi.org username and password
      • Click on “myPMI"
      • On the right hand side, click the “e-Learning Products” link
      • This will take you to My Homepage. Click on the title of the course you purchased in the Online Courses or Curriculum section.
    • Yes, you can purchase membership in Store at the same time you purchase a PMI e-Learning course. The membership discount will be applied to the course along with the membership. However, please note, the membership discount will not be applied to previously purchased Store products. 

    Functionality

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    • Check to make sure that you have disabled your pop-up blocker. 

    • You can exit the course at and your progress will be saved any time as long as you click on the Exit button within the course module.

    • The My Transcript page, available from My PMI > Access Your Learning Products > My Homepage, displays the overall status of your course. When you purchase the course, your status will be "Not Started" or "Not Enrolled". Once you have accessed the course, the Status will change to "Started". When you have completed a module of the course, the Status will change to "Complete" for that module. Module status will show in the Curriculum page for this product. 

      You have access to this course for 1 year. After one year from your date of purchase, your access will expire and the hyperlinks allowing you to launch a module will not function, although the module titles will still display. 

    • Yes, you may stop the course in the middle and return to it when you are ready. You can enter the course where you left off when you return to the course. 

    • Yes. You have one-full year from the date of purchase to complete the course. If you complete the course before the year expiration, you will continue to have access to the course for one year from date of purchase. 

    • No, you cannot download the course. 

    Certificate

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    • No. The only requirement to receive your certificate of completion for a PMI e-Learning course is to access every scene and complete every exercise and decision point in the course. Once you access the last page of the course, and exit to return to the My Transcript, you will receive access to a certificate of completion. 

    • You will receive a completion certificate once you complete the course. 

    • Your course "Status" on your Curriculum Page is updated within minutes. Once you complete the course, your Status will show as "Complete". This will activate the Download Certificate link. Please print a copy of the certificate for your records. The information needed to claim PDUs will be displayed in a separate document within the course curriculum. 

    • You may access the certificate from the My Transcript page, available at My PMI > Access Your Learning Products > My Homepage. Select My Transcript from My Workspace on the top menu. Click on the drop down menu and select Certificate and "Go" on the last module in the course to open the certificate. The certificate is available only in PDF format. You may print the certificate and download a copy to store electronically. 

    • Make sure that the "Choose Paper Source by PDF page size" is NOT checked in the Print window. 

    • The PMBOK® Guide—Fourth Edition is not included with most courses. However, a digital version of this standard is included with the Introduction to Project Management: Project Movie and Applying the Fundamentals of Project Management courses.