An exploratory analysis of the relationship between stakeholder management and information technology project success

The CHAOS reports from the Standish Group International (1994,1999) classify only one-third of information technology (IT) projects as successful. The research literature argues that the behavioral, organizational, and management issues - stakeholder management, in particular - require urgent attention to improve this situation. This research investigates whether an IT project management approach that focuses on the needs of stakeholders leads to an improved degree and rate of IT project success. We develop five hypotheses to test this assertion. While the quantitative data were useful for limited statistical testing, the qualitative data provided rich information, offering insight into the perceptions, attitudes, and behaviors of project managers (PMs). We determined that the level of effort expended by PMs on troubled projects was substantially higher than on successful projects. When comparing the average level of involvement by stakeholders in successful and challenged projects, the stakeholders were sign
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