Made to measure

Cross-cultural differences within an organization can make it difficult for everyone to share the same vision and strategic goals. This article offers brief glimpses of several companies where the organizational culture was transformed through benchmarking and the incorporation of best practices. A best practices transfer plan at Lockheed Martin saved money and improved quality. At Pcubed, the standard steps for process improvement include project management training for employees, a tracking vehicle that shows benefits accrued, and a reporting system that identifies key decision makers. Benchmarking specialist Terry Cooke-Davies cited three levels of benchmarking: 1) doing the project right, 2) doing the right project, and 3) ensuring that projects are consistent with strategic goals. Although there are many software packages that can help with benchmarking and best practices, organizations should also look to consultants and industry experts.
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