Best practices for controlling technology-based projects
Based on extensive field studies, this paper supports the position that modern project management tools and techniques can (1) significantly enhance overall project performance, and (2) can be integrated into the business process. The paper first defines and classifies the major tools and techniques used to support modern project controls. Then, methods for selecting, implementing, and fine-tuning project controls are discussed together with the barriers that prevent these tools from being used effectively. The conclusions, gleaned from best-in-class practices, suggest managerial actions for minimizing barriers to the introduction of new controls, and methods for fostering a work environment conducive to organizational learning and continuous improvement.