Project Management Institute

The blame game

Fingerpointing is a frequent occurrence on failed projects. But blaming others for overruns and delays only impedes efforts to successfully resolve a project's challenges. This article examines how some companies--Toyota, Glaxo SmthKine, State of Michigan (USA)--are focusing on creating cultures where teams work together to resolve problems instead of wasting precious time either covering the tracks of their errors or blaming others for their failures. In doing so, it discusses the significance of creating work environments that provide employees with the freedom they need to possibly make mistakes, a freedom that also encourages them to learn from their mistakes so that they will not repeat such mishaps in the future; it explains the value of instituting blame-free cultures. It also outlines a six-quality process--called FUSION--for establishing work environments that allow individuals to explore new solutions without fear of retribution, a process in which teams collaborate and support each other.
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