Building a communications infrastructure
While effective communication may be the most critical contributor to project success, project plans often focus on actions and neglect to provide formal structures for communications management. This article explains the fundamentals of communications management and communications infrastructure and discusses the use of groupware to effectively communicate when working on big projects involving numerous participants. A case study illustrating the use of groupware technology is featured in which a European start-up company successfully communicated across multiple international locations with an information technology strategy. As project complexity and collaboration increase, automation can be combined with communication protocols and principles to ensure that the right people receive the right information at the right time.