The communications pipeline--instrumentation, diagnosis, measures and maintenance

This paper addresses the essential components of effective project management communications and illustrates how about 90 percent of a project manager's time is spent on communications. The components of effective project management communications include project status reporting issues and risk management, change management and quality control among others. This paper contends that the use of communications media like electronic mail, webinars and video conferencing do not guarantee effective project management communications. Regardless of the number of communication channels, project managers have some specific communication obligations. This paper will present some of these obligations, based on lessons learned from past projects. The project management office in the Transmission Group of a major electric utility company executed these projects. Metrics that can be used to evaluate the effectiveness of project communications as they relate to the project communications plan will be presented.
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