Taking on the tiger and dragon

Outsourcing is big business. And the leading outsourcing providers--particularly, those located in China and India--are aggressively pursuing the best talent. But such individuals do not come inexpensively. The resulting expense for top-level talent is driving up the price of hiring outsourcing companies. But in the wake of these increases are new players in emerging markets, companies that offer lower prices but also lack the project management and IT experience needed to successfully deliver complex projects for clients often located on the other side of the planet. This article discusses the competitive challenges that outsourcing providers in China and India are now facing from smaller outsourcing companies operating in Brazil, Vietnam, Africa, and Eastern Europe. In doing so, it identifies why organizations looking for less costly outsourcing services than those provided by China- and India-based providers may not do as well in selecting the lower-cost options. It overviews the challenges and issues invo
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