Critical Success Factors Affecting Project Performance

An Analysis of Tools, Practices, and Managerial Support

Article Quality Management, Leadership 1 June 2019

Project Management Journal

Jitpaiboon, Thawatchai | Smith, Sheila M. | Gu, Qiannong

How to cite this article:

Jitpaiboon, T., Smith, S. M., & Gu, Q. (2019). Critical Success Factors Affecting Project Performance: An Analysis of Tools, Practices, and Managerial Support. Project Management Journal, 50, 271–287.
This study examines success factors for a team project. The influence of three success factors -- (1) project management tools, (2) project management best practices, and (3) managerial support on the performance of individuals, teams, and projects was measured. We surveyed 121 business students with team project experience. Exploratory factor analysis confirms that success factors (project management tools, project management best practices, and managerial support) in a project tend to respond more to individual team members' performance compared to team performance and project performance. Our findings indicate that project management tools, project management best practices, and support are equally important to success during project implementation. We also find that harmonious relationships among team members lead to extrinsic motivation within project teams and enhance team and project performance. However, most of the time, the system -- not the individual -- causes a project to fail. Therefore, this study suggests that project managers make a clear plan and agenda by utilizing project management tools
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