Customer satisfaction

exploring needs vs. wants

Customer demands can often exceed project realities, leaving project managers to juggle resources in order to satisfy customers.To avoid this situation, this article recommends developing a customer expectation plan, improving team communications, improving overall planning including scheduling backup resources, working out a clear and reasonable scope definition with the client, and keeping the client informed of project progress and issues via progress or status reports.Communication and planning are key to delivering a project that meets customer needs.
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