Untested Authority

When Working with First-Time Sponsors, Project Managers Must Define Roles and Responsibilities from the Start

When one of her organizations launched a massive digital project to refresh a consumer-facing application, Jessica Janko, PMP, thought she had a firm grip on the expectations of both project sponsors. But she overlooked a critical reality: One of the sponsors had never filled that role before. That inexperience blurred the boundaries between the responsibilities of the sponsor and project manager.
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