Elevating an issue
To elevate an issue is to take it to the next higher level of management. Project managers have varying amounts of authority, but sometimes it is difficult to know when elevating an issue is appropriate. Elevating an issue can be a persuasive way of gaining management's attention and flushing out alternative solutions, as well as a way to communicate to the client that the issue is being taken seriously. This article offers guidelines on when, and how, to elevate issues. Project managers should not abdicate their roles but also should not exceed their authority. After deciding to elevate an issue, project managers should position the elevation to show that they will have a continuing role in the decision. Several hints and techniques on dealing with clients are provided.