key to total customer satisfaction
Teams are more than randomly assembled employees, and teamwork is more than pooling employees' skills. In order to be fully implemented and successful, empowered teams require seven key factors to be present within an organization: a purpose or objective, a changing company culture, communication, empowerment authority and autonomy, management support, time, and training. This article discusses these seven factors, and uses several examples drawn from Motorola, a company recognized as a leader in developing a culture which nourishes empowered teams. Successful teams are cross-functioning, focused, and kept on track by a strong leader. Finally, the issue of rewarding successful teams is addressed.