Give peace a chance

All projects involve conflict. And how well a project manager understands both how to recognize the source of project conflicts and how to resolve these conflicts--both the negative conflicts and the positive conflicts--will significantly affect how well the project team meets its performance targets. This article discusses how project managers can diffuse destructive conflicts. In doing so, it describes how conflicts can detrimentally affect project team performance and explains how project managers can develop conflict management and escalation plans. It also lists four signs that show when conflicts are developing among project team members and overviews techniques that project managers can use to diffuse such conflicts, techniques that include one-on-one conversations, negotiations, and escalation up the organizational chart. It then discusses how project managers can respectfully resolve conflicts with project stakeholders. Accompanying this article are two sidebars: The first outlines six steps to media
registered user content locked
PMI member benefit.

or Register

Advertisement

Advertisement

Related Content

  • PM Network

    Team Rework member content locked

    By Bryant, James The performance of the core project team might be the most critical success element of a project. It's also one of the most overlooked. Although competency gaps or disengagement among a team will…

  • PM Network

    Proactive Hindsight member content locked

    By Parsi, Novid Here are four ways project professionals can prepare for project closure, long before the end arrives: Seek feedback sooner than later; Show appreciation for candid insights; Be discerning about…

  • PM Network

    Aim to Wander member content locked

    By Ali, Ambreen A beachside house in Bali, Indonesia. A smoky cafe in Belgrade, Serbia. A tapas bar in Valencia, Spain. These all have served as remote workplaces for Bryant Burnheimer, a software project manager…

  • PM Network

    Gather Round registered user content locked

    By Smits, Karen The power of storytelling is timeless. It's one of the most effective and influential communication techniques. Whether you call them plans, scripts, models or narratives, stories explain how things…

  • PM Network

    External Influence registered user content locked

    PM Network asks the project management community: How do you ensure outside talent quickly aligns to the project's strategic objectives?

Advertisement

Publishing or acceptance of an advertisement is neither a guarantee nor endorsement of the advertiser's product or service. View advertising policy.