Give peace a chance

All projects involve conflict. And how well a project manager understands both how to recognize the source of project conflicts and how to resolve these conflicts--both the negative conflicts and the positive conflicts--will significantly affect how well the project team meets its performance targets. This article discusses how project managers can diffuse destructive conflicts. In doing so, it describes how conflicts can detrimentally affect project team performance and explains how project managers can develop conflict management and escalation plans. It also lists four signs that show when conflicts are developing among project team members and overviews techniques that project managers can use to diffuse such conflicts, techniques that include one-on-one conversations, negotiations, and escalation up the organizational chart. It then discusses how project managers can respectfully resolve conflicts with project stakeholders. Accompanying this article are two sidebars: The first outlines six steps to media
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