The human touch
Contemporary technology offers project teams many invaluable tools for successfully complete their assignments. Too often, however, project professionals mistakenly perceive the act of managing a project as a matter of simply relying on the best technology to deliver the best results. This article addresses why project managers must balance technology and people--tools and resources--when managing projects. In doing so, it overviews the case of a hypothetical project manager who focused on doing work and ignored working with people. It then describes the theories of management guru John Naisbitt and the ways that one of his ideas--that technology fosters human engagement--contributed to the creation of several successful projects and the development of new approaches to interacting in the workplace.