Novell, Provo, Utah, USA
Multisourcing is a complex process that demands an assiduous level of supervision to produce the results expected. This article discusses the innovative process that software developer Novell (Provo, UT, USA) uses to practice multisourcing. In doing so, it describes how one of Novell's vendors--Softtek--manages its operations; it identifies what Novell looks for in selecting its vendors, noting how this approach enables Novell to compete internationally. It defines a core element in creating successful vendor relationships; it overviews Novell's process for selecting project vendors. It then explains how Novell manages its vendors and implements its multisourcing initiatives.