Applying Japanese total quality management to software project management
The finest of both American and Japanese quality approaches are being united through Software Total Quality Management (S/TQM). The S/TQM model requires the total involvement of all of the people all of the time and is predicated upon a high level of senior management commitment. While the Japanese approach is process-oriented, effort-driven, long-term, gradual, and works best when companies can accommodate a slow-growth strategy,the American approach, by contrast, is results-oriented, performance-driven, short-term, and focused on innovative leaps. The kernel of the S/TQM model consists of software engineering techniques, the project management process, the quality assurance process, and the automated tools. S/TQM is not a quick fix for organizations but requires top management leadership in order to be institutionalized.