Leading through conflict in a virtual team

As bandwidth becomes less of an issue, projects are becoming dispersed and relying on technology. How does the project manager reduce the conflict that may not be visible since the team members are behind a computer. The project manager must be careful for common pitfalls, including lack of visual cues, culture biases, email interpretation, conference calls with no visual clues, using old methods to resolve conflict in a new environment, etc. The presentation provides the project manager researched based knowledge on the following: Implications of Conflict in a Project Management Team, Understanding the Team Process, Identify Potential Periods of Conflict, Identify Communication Obstacles within the Group, Leading through the conflict/change, and Success Strategies for Leading through Conflict.
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