Project Management Institute

The peace process

Because projects are implemented by individuals, the process of realizing a project can lead to numerous differences of opinion that if not quickly addressed can rapidly escalate into major project-derailing clashes between team members and stakeholders. This article discusses how project managers can effectively manage the conflicts that naturally occur while managing projects. In doing so, it looks at how project managers can resolve differences between stakeholders with different visions for the same project and how project managers can help project teams resolve disagreements and conflicts that could prevent them from working together. It then explains how one leader of a project management office (PMO) successfully anticipated and resolved conflicts related to his rolling out a new standard for managing project budgets. Accompanying this article is a sidebar listing four potential advantages that can result from successfully resolving conflicts.
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