Project scope management dynamics--exploring the advisor dimensions of the project manager
The aim of this presentation is to discuss the advisor role that the project manager plays in defining and managing project scope. The presenter will argue that the advisor approach allows the project manager to run project scope management processes along the whole project life cycle and to be focused to meet stakeholders' expectations and needs. During the presentation, the presenter will explore the advisor role of project manager through several strictly related perspectives. Ability to translate vague customer wishes into project scope. At the beginning of a project, hardly ever objectives and requirements are clearly defined. Aim of the project manager is to "dig" customer wants and needs and translate them into product and project scope. Ability to capture spoken and unspoken customer's needs. A fundamental challenge for the project manager is to detect and describe not only spoken desires of the customer but also latent needs. This implies listening and analyzing skills, the ability to see customer's perspectives and to go beyond explicit statements. Ability to see project success in terms of the value customers receive from the product of the project. Using this approach, measurement of the project success is not only related to the compliance with the iron triangle (time, cost, requirement) but also to the value in use. Ability to recognize the stakeholders system. Projects have multiple customers; each user classes and customer group have its needs that are specific and unique to them. So the project manager has to pay particular attention in understanding the influence stakeholder exert over the project. Ability to establish trust relationships with project stakeholders. The project manager is deeply engaged in endeavours such as: establish contact with relevant stakeholders, develop confidence relationships and mutual collaboration, manage frustration and conflicts, through a deep understanding of communication and interaction cultural rules.