managing an area code relief project
The worldwide numbering plan governs all telecommunications in North America and provides unique telephone Numbering Plan Area (NPA) codes for the United States, Canada, and most of the Caribbean. The explosive demand for more telephone lines has caused a concomitant explosion in the number of new code assignments. Thousands of businesses and individuals depend upon a smooth transition to a new area code. This article presents a case study of how such a transition was handled. BellSouth Telecommunications handled a project involving roughly 600,000 landline telephone for the South Carolina Public Service Commission. Within a year, essential modifications were made to corporate databases, contingency plans were made, and education plans were implemented. The success of the project was attributed to the use of project management principles.