Maximize project success-- get a communication skills "tune-up"
Scan any major software development or IT project management conference and you'll note that testing, programming, configuration management, methodologies, tools, and documentation are common topics, while communication and soft skills workshops are rare. Communication "soft skills" are just that - soft - and as such are viewed as skills that should already part of a professional's skill set. After all, how hard can it be to communicate when we do it everyday with friends, family and peers? Given this educational gap and the statistics proving that requirements are a hazard area for software quality, this paper proposes the need for a communication tune-up to refresh and renew the soft skills needed for more effective project communication.