Measuring quality in 3-D

3-D Measures of Software QualityIt's one of the Triple Constraints, but you can't manage what you can't measure. Attempts to measure quality have been frustrating, imperfect and detached from reality. The result is that most projects do not effectively manage quality - they fail to meet quality requirements. Stakeholders are frustrated, but what can the PM do? This presentation will give you an effective approach to measuring and managing quality!· Become effective at measuring Software Quality:o Deal separately with Urgency and Severity.o Establish Stakeholder Tolerance for Error by Function.o Use Feedback to improve.· Make Meaningful Project Management Decisions based on Quality Measures:o Identify root causes.o Improve the processes and products that really need improvement.o Measure Value Added.· Fix what needs fixing, not just Show Stoppers:o Avoid Gold Plating. o Avoid unnecessary risk.o Deal appropriately with low-severity problems
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