A Global Insurance Giant's PMO Helps Its IT Portfolio Deliver Clear Benefits
One of the world's biggest companies knew it had to do better. With customers in more than 40 countries and over 57,000 employees, MetLife is a major player in the insurance industry. But five years ago, the organization realized its US$500 million global IT portfolio wasn't reaching its potential. Projects were run by various business units using scattershot practices. The lack of consistent delivery processes made it difficult to gauge project performance and decide which projects to fund. So the organization decided to create a project management office (PMO) to bring rigor and standardized approaches to the portfolio.