Project Management Institute

Best practices

big projects succeed in a small town

This article is a case study of project management in a municipal environment. Beginning in 1997, the new mayor and town council of Parry Sound, Ontario, initiated 44 projects within a single year. The planning and managing of all these diverse projects required an innovative project portfolio management approach. First, the town went through a project prioritization process then enforced the project management process. Effective human resource management, stakeholder management, communications, and scheduling were all required for success. The town council adopted a formal policy document, and a three-day project management training ensured that town management staff, officials, and business team all understood the process. Basic project management tools were used; mainly, the project Statement of Work, and Activity Task Trackers. Among the keys to success in this municipal environment were effective communication with all concerned parties, and 'partnering.'
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